Your use of this Website and/or our services signifies your agreement to the following terms and conditions. If you disagree with any of these terms and conditions, please refrain from using this Website or Our services.
If you are below the legal age of consent for your respective district, you are not authorized to access or use this Website or Our services. You acknowledge and accept that you must meet the legal age requirement to purchase any of Our products or services available on this Website or otherwise.
By placing an order and/or making a payment, you acknowledge that you have read and comprehended these terms and conditions. You are also agreeing to be legally bound by these terms and conditions by placing an order and/or making a payment. These terms and conditions constitute the complete agreement between you and Bookwritingexpress.com.
Definition of Terms
- Website: Refers to all online content on Bookwritingexpress.com website pages.
- Customer, You, or Yours: Mean and refer to you and/or any other person submitting an order to Bookwritingexpress.com on your behalf.
- Company, We, or Our: Mean and refer to Bookwritingexpress.com, a company registered under the laws of Massachusetts.
- Product: Refers to all services and products provided by Bookwritingexpress.com to the Customer following his/her Order.
- Order: Refers to an order via phone or e-mail made by the Customer to purchase services or products provided by Bookwritingexpress.com. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, WesternUnion, or PayPal transfer.
Our Services
By submitting the Order and/or payment, You are purchasing the Product for Your use only. All Products are non-refundable and come with no warranties, expressed or implied. It is Your obligation to read these Terms and Conditions before submitting any Order and/or payment to this Website.
Refund Policy
- It is essential to fully comprehend the refund policy in order to understand the privileges and limitations governed by the Collins Ghostwriting Policy.
- We offer refunds only under specific conditions and circumstances, as detailed below:
Change of Mind
- The customer is entitled to a 100% refund before our writers/editors start working on the project.
- If you change your mind within the first hour of placing your order, for any reason, and decide not to proceed with your project with us, you can request a refund. In other cases, a 40% processing fee will be charged.
Incompetent Delivery
- Customers are only entitled to claim a refund once they have exhausted all the options detailed below.
- If the delivered work does not comply with project requirements (as requested/documented by the customer), we are committed to providing our customers with 100% satisfaction. We offer unlimited revisions to ensure the delivery meets the mark. We assign, re-assign, and re-write your work to ensure complete satisfaction.
- Reserve FREE Pages for future use, of the same value, which can be availed at any time.
- If we are still unable to deliver what you asked for, a refund will be processed with a mutual agreement on a set percentage (but only in cases where the delivery is completely off the mark).
Late Delivery
We believe in “On-Time Delivery,” but if we fail to deliver the requested service on time due to any reason and after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.
Refund Time Frame
- Refunds must be claimed within 120 days of delivery. Refunds claimed after the set time frame will not be entertained.
- All customers must note the deadline for claiming a refund at the time of placing an order.
Cases Where a Refund Will Not Be Issued
In cases of late delivery due to minor technical errors such as grammatical, typing, word count, missing references, etc., refunds will be processed with mutual agreement, and the company will only settle for a partial refund or offer discounts for future purchases. The company will not be responsible for any delays from the client’s end. No refund will be issued based on a perception of poor writing quality.